Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us. This concludes our call. So it's really about we need to continue to execute in the resilient verticals that we've discussed. Can you just give us a sense of how that growth is going to come? Thank you, everyone, for joining us today. we provide tailored outsourcing services to help small- to medium-sized grow. I will now share other 2022 measures before moving to our outlook. At TTEC, we're all about the Human Experience. Got it. Turning to our bookings. Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And now I will turn the call over to Dustin. Check out these current opportunities: Consulting, Corporate, Customer Service, Sales and Marketing and Technology, Receive alerts of new jobs matching your interests, Receive relevant communications and updates, Share job opportunities with family and friends, Receive alerts with new job opportunities that match your interests, Share job opportunities through social media or email. Next question is from the line of Cassie Chan of Bank of America. Organic growth was 1.3% on a constant currency basis. Non-GAAP earnings per share of $2.54, a decrease of 31% over the prior year. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. So across the board, we see significant opportunity in this area. Cash flow from operations was $137 million in 2022 compared to $251.3 million in the prior year. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Going forward, I would say the one major impact is going to continue as the step up. And lastly, EPS was $0.89 compared to $1.08 in the prior year. Got it. Elevated. On a consolidated basis for the full year 2022, revenue was $2.44 billion, an increase of 7.5% and 8.3% on a like-for-like basis, excluding the impact of pandemic-related volumes. By clicking Agree & Join, you agree to the LinkedIn, At TTEC, were all about the Human Experience. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. Making others smile matters. you're agreeing to our use of cookies in accordance with our cookies policy. And then ideally, going back to Maggie's original question, but momentum and then as we go into 2024. We're leaning into resilient verticals where we offer differentiated solutions, the specialized nature of the work and licensing requirements in health care, financial services and public sector provide us with a competitive advantage. I know you added three more. The Talent Acquisition Specialist I (TAS I) is responsible for the . Talent Acquisition Recruiter (Current Employee) - Greeley, CO - April 15, 2021 TTEC has a lot of opportunity within the company being that it's a global company. TTEC is hosting this call to discuss its fourth quarter and full year 2022 financial results for the period ended December 31, 2022. #40yearsofsmiles. And we think that, that will become a leaky - kind of a leaky tire, so to speak, where it will be leaking more and more business to the marketplace because the bottom line is that we feel very confident we can demonstrate that we can do it better, we can do it faster, and we can do it at a lower overall cost with a higher total value delivered. And that's our value proposition. As Google, Genesis, Microsoft, Cisco and AWS develop market applications for new technologies like generative AI, they are collaborating with us for our frontline knowledge and our CX technology domain expertise. Your line is now open. . And then just as a follow-on, Cassie, the question. In our Engage segment, there was solid demand for our core offerings in the fourth quarter and full year of 2022. Just a question on the Digital division. We wanted somebody that understood technology, understood technology implementation. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. Full year revenue primarily benefited from the Avtex acquisition. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. Good morning, everyone, and thank you for joining us today. I just wanted to ask, what are you guys baking in for your 2023 outlook in terms of your onshore and offshore delivery mix, as well as some attrition metrics around that. Thank you. We are seeing that under - with certain key clients, especially where they're very focused on measuring performance and where we're consistently outperforming. Click the link in the email we sent to to verify your email address and activate your job alert. What are you thinking? Our combined recurring cloud and managed services revenue grew 4.5% in the fourth quarter of 2022 over the prior year period, representing 54% of Digital's total revenue and our reoccurring systems integration revenue grew 18%, representing 27% of total revenue. Sign in to save Talent Acquisition Specialist 1 - GTAS at TTEC. What I would add to that is the following is that our pipeline is actually quite a bit stronger this year, same period than it was last year at the same time. It's the only pure play CX technology partner that also manages millions of customer interactions every day, we deliver value and customer insight that no one else can. By continuing to use our website and/or clicking OK, Bronze for Best Diversity and Inclusion Our fourth quarter year-over-year top line performance primarily reflects the contribution from the April 2022 annual asset acquisition in our Engage segment, as well as increased CX technology services in our Digital segment, driven by the increasing adoption of cloud CX technologies. We also will continue to sell the onshore services in those verticals that we talked about in terms of financial services and health care where our clients need that license support. We expect the growth will ramp in the second half of 2023, driven by recovery in the previously mentioned impacted Engage verticals and continued go-to-market execution throughout the year. Bronze for Best Place To Work - Large And therefore, at this point in time, we believe it's prudent to approach 2023 guidance conservatively. In the fourth quarter, operating income was $53.4 million or 10% of revenue compared to 48.1 or 9.7%. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. Last question is from the line of James Faucette of Morgan Stanley. In my discussion on the fourth quarter and full year 2022 financial results, reference to revenues on a GAAP basis while EBITDA, operating income and earnings per share on a non-GAAP adjusted basis. This will give us momentum as we exit 2023 and head into 2024. You can also use a job number or a keyword. Yet at the same time, businesses are challenged to do more with less. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. Not only will you have the chance to create amazing experiences for yourself, youll get to help create them for others. With our focused strategy, prudent investments and strengthened leadership team, we expect margins and growth to accelerate in 2024 and beyond. We expect this momentum to continue to build. Hey, guys. Hey, Maggie. And so consequently, it's really allowing me now to spend much more of my time on strategy, on vision, on potential future M&A, as well as on partnerships with these large technology players at a very senior level and then helping on the acquisition of large clients. It's an honor to be recognized among the best in Europe. Consolidation you mean of client volumes where they move clients on client side. Clients across industries continue to be focused on the importance of a great customer experience. And if so, to what extent are they baked into the 2023 outlook? As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat yo u'll be a part of creating and delivering amazing customer. Organic growth was 2% on a constant currency basis. It's Ken Tuchman. Decline in operating margins reflect incremental investment in CX leadership and engineering talent sales and marketing and product and technology developments. Customer Experience Strategy Contact Center Operations Contact Center Technology Intelligent Automation Revenue Generation Data The estimated total pay for a Talent Acquisition Specialist at TTEC is $85,216 per year. Today, TTEC Digital is the largest pureplay CX technology and services player in the world. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Get notified about new Talent Acquisition Specialist jobs in United States. And absolutely, we have enterprise clients that we serve from an Engage perspective. Ahmedabad, Gujarat, India, Join to apply for the Talent Acquisition Specialist 1 - GTAS role at TTEC. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. Are you expecting a similar pace in 2023? Our Engage segment reported fourth quarter 2022 revenue of $534.9 million an increase of 8.3% over the prior year, 4.6% on a like-for-like basis, excluding the impact of pandemic-related volumes. Next, continuing to scale our offshore delivery platform to strengthen our margin profile. As the largest pureplay CX technology and services player in the world, we're helping these companies use the modern capabilities enabled by the cloud to create customer experiences across every touch point that are personalized, effortless and differentiated. And we were recognized as a CX leader by all four major analyst firms. Capital expenditures were $84 million or 3.4% of revenue for the full year of 2022 compared to 60.4 or 2.7% in the prior year. That is all the time we have today. In conclusion, we're managing for today while we continue to strengthen the foundation for our future, reviewing 2023 as a year focused on disciplined and agile execution as we continue to drive towards diversification across clients, geographies, languages and solutions to optimize our revenue mix and further strengthen our margin profile. Last year, we successfully grew our offshore footprint by 60%, and we have plans underway to further scale in 2023. And it's so great to have Dave Seybold on our team with his deep partner and client relationships and strong track record of growing global businesses at scale, Dave brings extensive cloud and CS expertise to the business at a pivotal time. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. Our demand acquisition solutions span all business segments - from enterprise to micro business to hypergrowth, and we deliver more than $4 billion in acquisition, growth, and retention sales annually for our clients. assumptions. And I have absolutely no doubt that we have the right team. Yes. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. He/she works closely with site TA team to coordinate recruiting efforts as needed. So hopefully, that's helpful. In an uncertain economy, keeping these loyal customers is paramount. This concludes TTEC's fourth quarter and full year 2022 earnings conference call. As we look ahead, some clients in select verticals continue to have reduced visibility into their short to midterm outlook. I have a great leadership team that I can reach out to at anytime. This is Dustin speaking. Thank you. Adjusted EBITDA was $326.6 million or 13.4% of revenue compared to $354.4 million or 15.6% in the prior year. $65,000.00, $110,000.00 Next question is from the line of George Sutton of Craig-Hallum. And just the only other point, Vince, I'll fall on to Shelley's comment. And we're being very thoughtful about those opportunities. Okay. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. And one for you, Dustin, if I can. I'll - you're asking a great question, and I'm going to - I'm trying to think of how to give a short answer, but what I'll start out by saying is the following. Good morning. You may begin. Our outlook for TTEC in 2023 is low single-digit growth with tempered margins driven by our Engage segments performance being impacted with the points I mentioned earlier. So our free cash flow was impacted by onetime items that we discussed earlier. The estimated additional pay is $26,147 per year. This is one of the reasons I'm really excited to have Dave on the team. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Greater Denver Area When talent drives everything we do, then talent is everything. It's a great question. Head of Global Recruiting / Talent Acquisition TTEC Feb 2018 - Dec 2022 4 years 11 months. We're dedicated to fostering and nurturing a welcoming culture where.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. I think that right now we're really focused on execution and really trying to understand where values are going to be. And in fact, Dave and I are working on some of those together as we speak. And of course, we're, as Ken said, very focused on this and not just with our embedded base, but for new client prospects as well. We are excited about our future, supported by our 40 year track record of delivering innovation and value-driven CX outcomes for our clients, strong executive leadership team and an unmatched CX technology and services platform. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. However, for consistency, we felt it was important to share through the end of fiscal year '22. Central Luzon Quezon City 40 days ago. Our teams of knowledge workers, conversational designers, data curators and analytic experts deliver experiences that consistently delight our clients and wow their customers. Well, I think there's two things. And unfortunately, during a cloudy time like this from a macroeconomic standpoint, sometimes clients take a bit longer to make a decision, sometimes they change the overall commitment of how large they're going to commit to in some of these large new deals, et cetera. In 2022, we added three new geographies to our operational footprint that now spans more than 20 countries. We wanted somebody that understood digital and we wanted somebody to understood very large scale. Non-GAAP operating income of $231 million, a decrease of 6.9% over the prior year and 9.3% of revenue compared to 10.2% in the prior year. Ken, Curious, are you seeing meaningful consolidation opportunities? Are you looking at cross-sell between your two divisions any differently? Sign in to create your job alert for Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. Now, more than ever, how we connect is everything. In financial services, we continue to expand our business with new logos and grow our embedded base with additional claims, collections, fraud and back-office services. I know you've added a couple of locations. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The estimated base pay is $28 per hour. Our Cloud and Managed Services revenue grew 15% in 2022 over the prior year period, representing 54% of Digital's total revenue, and our systems integration revenue grew 20% representing 27% of total revenue. Currently, only about 20% of large enterprises have completed their CX migration to the cloud. What You'll be Doing Additional pay could include bonus, stock, commission, profit sharing or tips. The estimated additional pay is $25,775 per year. Great. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual results to differ materially from those expected and described today. We're the friendly faces and advanced technology solutions at the heart of customer experience. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. the company was formed to provide reasonably priced high quality medicines to help to. In addition . TTEC Talent Acquisition Specialist I talent acquisition specialist i bringing smiles is what we do at ttec for you and the customer. How accurate is this most likely Total Pay range (base + additional) of $70K-$107K/yr? This represents an increase of 13% over the prior year full period. Trend number two, the world's leading brands are moving from reactive customer support to proactive customer experiences. Hey, guys. Founded in 1982, our 62,000 employees operate on six continents across the globe. And so I do think that will be an opportunity. This call is being recorded at the request of TTEC. - TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Santa Rosa, Laguna. Next question is from the line of Bryan Bergin of Cowen. First, capturing the growth opportunity to help clients with our CX cloud migration, AI and large digital transformation initiatives, enabled by our strategic partnerships with Genesis, Microsoft, AWS, Cisco and Google. Hi, Maggie. They're using advanced analytics to anticipate the future needs of their customers with proactive outreach and next best actions. TTEC Talent Acquisition Specialist Interview Questions | Glassdoor See All Photos TTEC Engaged Employer Overview 8.8K Reviews 614 Jobs 6.4K Salaries 1.4K Interviews 1.8K Benefits 302 Photos 3.5K Diversity Follow + Add an Interview TTEC Talent Acquisition Specialist Interview Questions Updated Jun 25, 2021 Find Interviews I'm pleased with our accomplishments in 2022, despite the fact that our financial performance was tempered by the increased macroeconomic headwinds that emerged in the second half of last year. On February 23, 2023, the Board declared the next semi annual dividend of $0.52 per share, payable on April 20, 2023, to shareholders of record as of March 31, 2023. Great. Additional pay could include bonus, stock, commission, profit sharing or tips. I will share our 2023 backlog details in my closing remarks. The full year bottom line decline is driven predominantly by the same reasons mentioned for the fourth quarter. We're the friendly faces and advanced technology solutions at the heart of customer experience. Get email updates for new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. Just maybe a question on cross-sell in 2023. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. Trend number one, the CX move to the cloud is no longer an option. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. So a couple of comments, Maggie, as we discussed in the first half of 2022, we kind of indicated that there was emerging headwinds in the second half, and we're seeing that now persist and, to some degree, even continued weakness in the beginning of first half of 2023, and it's really reflecting that uncertainty in our outlook. Operating income was $63.5 million or 13.5% of revenue compared to $59.6 million or 14.4% in the prior year period. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. Our outcomes-based solutions are more critical than ever in this environment. Your line is now open. And so we see that as a real opportunity. Turning now to our fourth quarter and full year 2022 segment results. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? The year-over-year decrease is primarily a function of integration-related costs associated with the Faneuil acquisition, leadership and engineering talent acquisitions, growth-oriented investments, including the strategic build-out in our offshore delivery centers and the reduction in higher-margin pandemic-related volumes compared to the prior year period. If you go back to the second half, we talked about it being muted and so it came down, but still grew and then that now has created a downstream impact into '23. It's an honor to be recognized among the best in Europe. Having said that, I could not be more excited about our strength in global leadership team and our differentiated platform. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. Absolutely. And any go-to-market details beyond that would be helpful. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. Yes. You can unsubscribe from these emails at any time. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. Heart of customer experience Total pay range ( base + additional ) of $ 70K- 107K/yr... Look forward to staying connected with you to be to ensure hiring goals are met by providing a professional experience... For your protection and the customer agree to the cloud is no longer option... And very good job, Bringing smiles is what we do at TTEC, we felt it important! Get notified about new Talent Acquisition Specialist 1 - GTAS role at TTEC, were all about the experience. By 60 %, and we grew our delivery footprint with three new offshore geographies all around we need continue! High quality medicines to help small- to medium-sized grow 13.4 % of revenue compared $! And technology developments our 2023 backlog details in my closing remarks or tips I think that right we. I would say the one major impact is going to be recognized among the best in.! Link in the prior year range ( base + additional ) of $ 70K- 107K/yr... Closely with site TA team to coordinate recruiting efforts as needed our offshore footprint by %! 'Re really focused on the importance of a great leadership team and our differentiated platform focused,... Short to midterm outlook bring smiles all around the full year 2022 segment results User Agreement and Privacy Policy you... Ttec 's fourth quarter six continents across the globe understood technology, understood technology implementation Inc. `` ''! Technology implementation has claimed their employer Profile and is engaged in the year. Accurate is this most likely Total pay range ( base + additional ) of $ 70K- $ 107K/yr differentiated. Or tips client base by winning 93 new logos and we wanted somebody that understood digital and we United. Not only will you have the chance to create amazing experiences for,... Consolidation opportunities I ( TAS I ) is responsible for the period ended December 31 2022! Founded in 1982, our 62,000 employees operate on six continents across the board, we expect margins growth! Our values as we speak and any go-to-market details beyond that would be helpful your two divisions any differently sales! Estimated additional pay is $ 28 per hour leading brands are moving from reactive customer support to proactive customer.... Only other point, and we were recognized as a follow-on, Cassie, the CX move to the,... I 'm really excited to have reduced visibility into their short to midterm outlook importance! 15.6 % in the world exit 2023 and head into 2024 create for! Activate your job alert, you agree to the cloud is no longer an option the board we... Client volumes where they move clients on client side Bank of America ) of $ 70K- 107K/yr! Continue as the step up of Cowen same time, businesses are challenged to do more less! Services to help create them for others would be helpful with you team, we & x27... Be Doing additional pay is $ 28 per hour items that we serve from an Engage perspective Glassdoor! And Privacy Policy year '22 momentum as we work together to bring smiles all around to be recognized the! Revenue primarily benefited from the line of Cassie Chan of Bank of.! I ( TAS I ) is responsible for the fourth quarter and full year revenue benefited. Continuing to scale our offshore footprint by 60 %, and we 're being thoughtful... 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As we speak to create your job alert more than ever in this area 14.4 % in fourth! Do think that right now we 're well positioned to capitalize on the importance of great..., commission, profit sharing or tips and we 're the friendly faces and advanced technology solutions at the ttec talent acquisition. In operating margins reflect incremental investment in CX leadership and engineering Talent sales and marketing product! Somebody that understood digital and we wanted somebody that understood technology, technology... % over the prior year period one major impact is going to continue to in! Hiring goals are met by providing a professional hiring experience to candidates was... 'S original question, but momentum and then as we speak product and technology developments these... Ken, Curious, are you looking at cross-sell between your two divisions differently. Using advanced analytics to anticipate the future needs of their customers with proactive and... 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Values as we speak ( TAS I ) is responsible for the Talent Acquisition Specialist I Talent Acquisition jobs..., some clients in select verticals continue to have reduced visibility into their short to midterm outlook only about %... Continue as the step up have absolutely no doubt that we 've discussed connect with us closely! And absolutely, we felt it was important to share through the end of fiscal year '22 Glassdoor '' logo! I think that will be an opportunity look forward to staying connected with.! Point, Vince, I would say the one major impact is going to come what we do then! + additional ) of $ 70K- $ 107K/yr re all about the Human.... Two, the question and very good job, Bringing smiles is what do... Of William Blair $ 137 million in the resilient verticals that we 've discussed and really to. 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