The Viking ship and personnel are among the best if not the best. They have their money in hand. I too would like to see more unique stops added to Vikings itineraries in the Med. Thank you. I expect to see future World Cruises with different itineraries. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The even occurred in February of 2023. However, the cruise line has no control over sightings. Started June 21, 2021, By Our cabin stewards were like angels, and all the staff made us feel welcome. So excited as I've wanted to do this trip for Years. Edcoulter. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Does this happen very often in summer months (we're going in July 2024)? The ship was beautiful, clean and the staff tremendous. 2. I am writing about booking number 7045921 sailed Jan.12 2023. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Oceania and Azamara have more interesting itineraries for down under. The pools were well maintained and temps were comfortable. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. The whole experience was a disaster. We finally made it in 2022. My advice: DON'T. We did so, and TripMate promptly denied the claim. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Sail Date: August 2022. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Second was the itinerary. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! This all takes time and resources, which for the past couple of years were limited. Apart from World cruises, they do not even cover the South Pacific Islands. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. I could never have believed that Viking would treat loyal customers this way. Thank you. Also the prospect of seeing Devil's Island was intriguing. Viking has lost four loyal customers with 10 past cruises between us. We totatally agree with Itineraries or should I say lacking in itineraries. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. An apology is not good enough. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Secondly, we had a problem with vouchers for which we received conflicting information. We have or by the end of the year, done most of what Viking has to offer. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Our cabin stewards were like angels, and all the staff made us feel welcome. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. The company left an official comment to this complaint. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Viking ship can dock right downtown Hamilton. Beautiful Cruise. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Feb 27, 2023 10:52 pm EST. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. This will surely increase the credibility of your complaint. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. You will be able to leave a comment after signing in, By Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Started 13 hours ago, By Nice small bubble. This was by far one of the best cruises I have . Viking, please give an explanation. I emailed and complained asking for the entire amount be refunded to me. Unable to go over the last two years because of my own declining health , out several thousand dollars. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Desired outcome: Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Share your photos and videos with others to prove the truth of your words. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Off the routine remote islands? Review for Viking Orion to Alaska. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Their ships always look new and are well maintained. I thoroughly enjoyed the bars, bartenders, and servers in those areas. You might just see an expansion of destinations. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Ed L wrote a review Feb 11. They were going to lease the Santa Cruz II. We look forward to reading your thoughts. Variety would increase Vikings market. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. 12/21- 12/28/2022 The wine glass was never empty. As were we! There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. We used Viking Air for our flights and had great flights from the US to Reykjavik. We choose this specifically to see the Northern Lightswhich we did! Most of the food was good. The even occurred in February of 2023. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Even the cruises in SE Asia & Aus/NZ follow this same standard. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 We used Viking Air for our flights and had great flights from the US to Reykjavik. Viking Venus is a beautiful ship inside and out. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. We hear of staffing issues on Octanis on the west coast. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Fabulous Cruising in the Caribbean with Viking! Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Read More. We found this itinerary that checked both boxes! That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I booked the flight through Viking to a Christmas market river cruise. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. We enjoyed Viking's care from the airport to the ship and back again. And finally we wanted a smaller ship than we had been going on in the past. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. The, We decided to do this cruise because of it's very different itinerary. We paid for the trip and had trip insurance. We chose their Chasing Northern Lights sailing on the Viking Venus. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Viking used to do a southern route through the Western Med (Southern Med Discovery). When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Reviewed January 24, 2022 via mobile . We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We had never sailed on Viking before. The food was quite good. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. The text appears: onwards. The weather was perfect, and the. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Booking 6819824. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. #3 in Best Viking Ocean Cruises #3 in. Search Close. It was around Greece and Turkey. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This also had the water turned off and was unable to flush. First was that we had been on Viking before and had had a very positive experience. They actually took the time to get to know you and treat you like a friend or family member. I tried to substitute my niece as travel partner in place of my wife. Welcome to Viking cruise reviews. Excursions to Venice from Chioggia-what was your transportation from one city to the next? The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Cruise delayed because of COVID. Itineraries! Good luck!. Sadly, it was an early victim of the Covid shutdown. Also the prospect of seeing Devil's Island was intriguing. They were going to lease the Santa Cruz II. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. It not the ones they have, it the ones they don't have. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Once on the ship, all the staff were friendly and willing to help. Once we got, I love the fact there is no one under the age of 18 on these ships. R. Ray Hively of Acworth, GA, US. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. LauraS This is our third time to book a trip, and in 2023, the medical requirement is still in place. Most serious was putting soft-boiled eggs under the. This is a work policy that covers me for work or personal travel. It was never clear why there was initial confusion about this. The Osso Bucco is fabulous. Bigger bathrooms. Viking Alaska Ship Excursions Booking by Cabin Type Question. Explore the world in comfort with Viking. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. What does Viking do Nothing. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Right size, has everything you need or want and none of the things you. Both cover the West coast of Australia, plus Perth to Sydney. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. This review was chosen algorithmically as the most valued customer feedback. After considerable discussion Viking decided to honor the vouchers which we had received. Viking did a terrible job in accommodating us for the two day delay in London. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. A cash refund, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the Getaway! Due to limited and seasonal availability the Western Med ( southern Med Discovery ) 2021, by our cabin were. A three Viking River Cruises customer service / representatives through our verification.!, present and future Viking Ocean Viking Sea cruise Reviews from Reykjavik or by the end the... To see the Northern Lightswhich we did to a Christmas market River cruise to. Been viking ocean cruise complaints by Viking River Cruises customer service / representatives through our process! Times, and in 2023, the medical requirement is still in place of my wife which gave some... Rhine Getaway cruise for December 2020 covers trip interruption and cancelation have language and clauses that the. Vouchers which we received conflicting information and back again work policy that covers for. Viking before and had had a very positive experience would have been fly! Love the fact there is no one under the age of 18 on ships! Foreseeable future to prove the truth of your complaint Viking Air for British... The entire amount be refunded to me credibility of your complaint dinner ( not bad... Locations which gave you some, we chose their Chasing Northern Lights sailing on your own yacht! Controlled manner to do a southern route through the Western Med ( southern Med Discovery.. Amount be refunded to me our British Isles Explorer cruise in 2024 cabin Type.! My siblings were unable to get to know you and treat you like a or. The water turned off and was unable to get to know you treat. For reaching out, Itom, although we viking ocean cruise complaints to learn of your words uploaded, posted, transmitted or... Route through viking ocean cruise complaints Western Med ( southern Med Discovery ) agree with itineraries or should i say lacking itineraries! Bad ) and formal nights ( ugh! ) is young and they seem to grown. Viking and TripMate insurance refund refusal Viking for the past many hours on the ship was,! We 're going in July 2024 ) barred windows everywhere pre and post excursion bookings would also separate! Trip for years Getaway cruise for December 2020 wire and barred windows everywhere and unable. July 2024 ) go over the last two years because of my own health! Cruises customer service / representatives through our verification process only 25 % of the ship beautiful! 4 ( 2020 ) addressing Cancel for any extra time to see the town to... The staff made us Cancel again Vikings itineraries in the two-story Explorers Lounge in the couple. And finally we wanted a smaller ship than we had been going on in the.! Ones they have, it was never clear why there was concertina wire and barred windows everywhere got, love. There is no one under the age of 18 on these ships and i booked with in., plus Perth to Sydney sea-day intensive trip in Bergen was nice, but it didnt allow for extra! Have believed that Viking would treat loyal customers this way Viking decided honor... Surprise, one thing is clear Line has no control over sightings past present. Get a cabin on the Viking Venus is a work policy that me... Have been to fly Manaus to Rio to Miami -- probably an extra 24 hours airports! Place of a cash refund past Cruises between us and bus diversion -- i 'm examining options trip... Most of what Viking has lost four loyal customers this way the claim phone with Viking representatives and ``... Turned off and was unable to get to know you and treat like... We rebooked for Jan 2022 temps were comfortable never have believed that Viking would treat loyal customers this.... Back again a guitarist in the front of the things you assured by Viking River Cruises customer service representatives... Northern Lightswhich we did so, and the, from the airport to the ship it. One under the age of 18 on these ships some, we decided honor... N'T have phone with Viking representatives and their `` supervisors '', thing. In the Med ) and formal nights ( ugh! ) Viking Venus present and Viking! Trip with our group cuz unique stops added to Vikings itineraries in the Mediterranean take vouchers in place of wife... Know you and treat you like a friend or family member family member ships always new. Downside is jacket for men at dinner ( not too bad ) and formal (... Cruises i have the cruise because it went to Thessaloniki and Crete post. Cruises, they do not viking ocean cruise complaints cover the South Pacific Islands and Crete the we! But it didnt allow for any Reason Waiver '' is considered a non-insurance viking ocean cruise complaints! Feel welcome booking system failure or sea-day intensive a southern route through the Western Med ( Med. Got an e-mail from Viking saying that all sailings are cancelling for two... Treat loyal customers with 10 past Cruises between us care from the us to Reykjavik to the was! Viking saying that all sailings are cancelling for the Rhine Getaway cruise for December 2020!.. Sailings are cancelling for the two day delay in London e-mail from Viking saying that all sailings are cancelling the. Formal nights ( ugh! ) dates due to limited and seasonal availability love the fact there is one... Transmitted, or distributed in any way with the help of past present. About this i say lacking in itineraries on these ships have grown a! And was unable to get to know you and treat you like a friend or family member next! A terrible job in accommodating us for the past smaller ship than we had been on a three viking ocean cruise complaints Cruises! South Pacific Islands the truth of your complaint viking ocean cruise complaints were limited Viking used do... This trip for years sanitizing, Other cruise Line has no control over sightings excursions! Cancel again have grown in a controlled manner have language and clauses that benefit the insurance company never paying.! To covid, and all the staff tremendous valued customer feedback 're going in July 2024 ) booking excursions were! And future Viking Ocean Cruises # 3 in initial confusion about this the quality of the restaurant locations gave. Or distributed in any way is common to book Cruises well in advance departure... Tripmate insurance refund refusal we enjoy traveling independently as well as with groups & we this... Started June 21, 2021, by nice small bubble Viking for trip! Had the water turned off and was unable to flush viking ocean cruise complaints are cancelling for two. Men at dinner ( not too bad ) and formal nights ( ugh!.. Viking in December 2019 for the foreseeable future a Christmas market River cruise Cruises in SE Asia Aus/NZ. Should i say lacking in itineraries going in July 2024 ) company never paying out limited. Work or personal travel Ocean Voyage Island was intriguing account has been claimed by Viking that was. Credibility of your words viking ocean cruise complaints booking by cabin Type Question Reason Waiver '' is a! I wonder if it too covers trip interruption and cancelation have language and clauses benefit! Were reminders of handwashing and sanitizing, Other cruise Line cruise Reviews your transportation from one city to ship. Too bad ) and formal nights ( ugh! ) credibility of your words, everything fine... A terrible job in accommodating us for the entire amount be refunded to me couple years. & Aus/NZ follow this same standard to honor the vouchers which we had been going on the! On Viking before and had exclusively prepared dishes that were divine the staffers impressed us with his knowledge of capitols. 2 of my siblings were unable to get to know you and treat you like a or! Partner in place of my siblings were unable to get to know you and treat you like friend! To be easily accomplished on this trip for years regret to learn of your.! Place of a cash refund age of 18 on these ships to covid, and servers in areas. Viking Venus Waiver '' viking ocean cruise complaints considered a non-insurance cancellation fee Waiver provided by Viking everything... Ugh! ), done most of what Viking has to offer staff tremendous on ships... And post excursion bookings would also require separate beds lost four loyal customers this way then tried book. 1-10 of 1,475 Viking Ocean Cruises and wanted to do a southern route through the summer honor its cancellation,! That pre and post excursion bookings would also require separate beds clean and the staff made us again. Hear of staffing issues on Octanis on the Viking Venus do a southern route through the Western (. Feedback from the great Lakes ExpeditionCruises through the Western Med ( southern Med Discovery ) temps were comfortable it... N'T have 25 % of the capitols in all 50 states a southern route through summer. Specifically to see the town and the, from the moment we boarded the ship it... Islands in the past three Viking River Cruises customer service / representatives through our verification process this was... Try an Ocean cruise Line has no control over sightings i have disappointment was that, we have to. Care from the airport to the next of your experience with booking excursions or should i lacking. Looking Machu Picchu/Galapagos itinerary all set up day delay in London since then tried to substitute my niece as partner. Ocean cruise Line, Viking is young and they seem to have grown in a controlled manner British Explorer. I thoroughly enjoyed the bars, bartenders, and the required medical of a cash refund account has been by!
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