(b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. 10. Monday to Friday before 8pm during term times only. 6. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. 4. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). For the purpose of these Terms, any reference to you or your means you, the customer. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. We can also be contacted using the contact details set out in clause 2.2. We can also be contacted using the contact details set out in clause 2.2. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. Personal accounts are restricted to a maximum of 4 Users. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Walrus cards will disappear from circulation over time. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. Your ticket will be checked and the refund calculated. Refunds will be made by BACs payment, direct to your nominated bank account. 7. Within these areas the My Ticket is valid on local bus services of participating operators. Merseytravel Railpass Terms and Conditions of Use. We will refund any payments you have made to your Account. 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Can I add more than one smartcard to my online account? Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. This agreement is between you and Merseytravel. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. We are unable to issue cash or cheque refunds. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. 23 March 2021. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. You will be able to see which tickets are held on your card and when they will expire. You can load more than one Saveaway on your MetroCard or Walrus at the same time. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. No trains are running from the station. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. I use my MetroCard or Walrus to buy Railpass tickets. We aim to have normal service resumed as swiftly as possible. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Following receipt of this information, we will hotlist the card preventing further usage. You can also see the date that your ticket is due to expire. 3. I dont currently have a MetroCard - how do I get one? Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you Account holders are not eligible to apply for, or use the Resident Concession for business purposes. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. There is a 1 activation charge when you buy your new MetroCard. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. That means you could save hundreds of pounds*. By purchasing and using a My Ticket you accept these Terms. 5.1 Each time you board and alight a bus, it counts as a separate journey. 3. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. You can also check the status of your ticket here to make sure that it has not expired. Third Party RightsThis Agreement is between you and Merseytravel. 4. Please email smart@merseytravel.gov.uk with the following details:-. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. I use my MetroCard or Walrus to buy Railpass tickets. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. The Solo Adult Annual Ticket will also specify its date of expiry. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. ,quotingyour order reference number and our team will investigate. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. I have a Walrus card - do I need to change this to use the MetroSmart website? 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Liverpool Lime Street is currently closed to the public due to a security threat. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. 05 March 2023. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Card Number. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 14. Liverpool Lime Street is currently closed to the public due to a security threat. When you buy your first smartcard you will receive a MetroCard. 1.3. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. . MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. This fee is to cover the card production and distribution costs. (d) Merseytravel accepts no liability for business losses. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. SeverabilityEach of the paragraphs within this Agreement operates separately. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. We are sorry for any inconvenience caused. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Merseytravel Centres 22. It can be used at all times in the Merseyside area. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. 4.2 Adult Trio Tickets are for persons aged 19 or over. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. You can also check the status of your ticket here to make sure that it has not expired. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. What is a MetroCard and is it different to a Walrus card? 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Refunds will be made by BACs payment, direct to your nominated bank account. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If you do not receive your ticket within seven days please email. When you have completed your online ticket purchase you will be sent an email confirmation. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . My ticket is not scanning on the bus what should I do? Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Following receipt of this information, we will hotlist the card preventing further usage. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). 2. Liverpool Lime Street is currently closed to the public due to a security threat. Staffed Merseyrail network stations (except Chester). 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Hop on and off as often as you want. Over 60s; People with Disabilities; The . 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. The Solo Adult Annual Ticket will also specify its date of expiry. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. You can also check the status of your ticket here to make sure that it has not expired. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. Who should I contact with any queries? For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Anytime Single / Return Tickets. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. The MetroSmart website will only show your online ticket purchases. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. You can also visit a Merseytravel Centre from early August to buy your ticket. Please enter your details to register for a Metrosmart account. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Following receipt of this information, we will hotlist the card preventing further usage. Solo tickets. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive Some bus and train operators offer . More about. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. 02. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. What is a MetroCard and is it different to a Walrus card? If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. quoting your order reference number to let us have the correct details. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 10.3.5 the Railpass is surrendered to us with the request for a refund. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. We can also be contacted using the contact details set out in clause 2.2. If you have aMetroCardyou can now buy and renew your ticket online. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. We can prevent your lost card from being used and send you a replacement if necessary. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. You shall not transfer your rights or obligations under this agreement without our written consent. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website.
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