In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). It's windows 7. Merci de m'aider. and still not get to go. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Does anyone know how I can do this outside of the app? When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. This will be an interesting cruise in 5 days. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. After downloading co ved images will not save. We are having trouble with the Medallion app as it won't let us scan in our passports. Your vacation simplified, personalized. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Went in to find out why and screen went blank and white. Can't click on it. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Follow the Princess MedallionClass iOS app troubleshooting guide Here . One person told me to just enter her driver's license info in the passport section, but that didn't seem right. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Today I was told to check back in a month. Just show up when you want to. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) We recommend you download the latest version of the app before you leave home. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". No. Help! Love TV and movies? I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Why will it not take my full name as given on the passport? App still crashes on my phone, but as long as I can get in. I have called Princess Support about 9 times. Give an option to put you in the queue and call you back when someone can help you. You think you "deserve" special treatment? Then confirm "Reset Network Settings". It's just, dammit! App still crashes on my phone, but as long as I can get in. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Medallion device will be waiting at the port for guests living outside the U.S. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Expected to be able to take a security photo and can't. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. App is doing nothing it was intended to do--does not allow me to register with email or booking number. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Wtf!!!!! You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Therefore I cant complete the check in process. Can not save personal information. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. CC Help Jenn and well deliver it to you with no service charge. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. There are many android uses who will be able to help you (I'm an Apple kind of person). Powered by Invision Community. UPDATE: I was able to get in on my tablet using log in with booking number. Why bother, just take it to check in. I want to be able to use the app. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. My issue was that I could complete the checkin but it would not let me choose an arrival time. Keep receiving message that it will download later. And you are ignoring the good advice they gave you. I even tried to use their web version of the app. 3D printed wristband for Princess Medallion Class Cruises. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. You can't do everythingbut quite a bit can be done using this method. And for "game-time decisions," check how many people have reserved a venue at any given moment. The app crashes on open on my Galaxy S8. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Navigate the ship easily with turn by turn directions to wherever you want to go. Choose from a world of options while avoiding lines and wait times. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. The technology allows for touchless services on board and more. We'll see how it works once on board. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I'm putting all my information in so I can get in a faster line. Then open a web browser and the page will launch. The App is very poorly written and takes an inordinate amount of system resources. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. It is a pain to navigate and certainly not fit for purpose. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. What do I need to get it to save the information? Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Not a happy 80 year old crappie!! I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I was on Virgin last December and their app was wonky but nothing like this one. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. It states the reservation does not exist. Does anyone know how I can do this outside of the app? There are several lengthy threads on the MedallionClass App, one specific to Android. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. . Try your partners phone also. I repeat, the Medallion does not hold any information. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Wi-Fi everywhere on board so you can text, post photos, video chat and more! As said above, you'll still need your vacc card at check-in. Why can't they have an app that works on older phones?? It took 45 minutes to enter passport info and update personal info. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. The app crashes on open on my Galaxy S8. It links to the on board computer where all the information is stored. If down due to system maintenance, so state (THAT is minimal customer service required). The Medallion app opens. I deleted the App from my Iphone and i-cloud and re-installed. Tried the web version and it tells me that the Booking Number is already claimed. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Can someone hack the system and get personal info? Click "get online now". Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Can't sign now for my wife. Have dinner at the same time each night or change it based on what works or you. Can not get to green line. Relaunch Princess MedallionClass on android. Tried restarting the app and restarting the phone with no success. Inconsistent and does does not work with android smart phones. I entered the wrong birthdate and it won't let me edit the information. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. (started several months ago). Enter your device passcode. Still no help after reporting this issue by phone 2 weeks ago. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Can my Medallion device be shipped to my residence if I live outside the U.S.? Receive error message "something went wrong, try again later." IDK why no 8-tops, but not interested in them. ? Click on "Try our web version". On the iPhone I edited my Personal Info & Documents. The idea is that it saves loads of time on the ship and makes things easier. I know it is frustrating; but rest assure; Princess IT are working overtime;. Order whatever you need burger, beer, extra towels, aloe, etc. Realize you forgot sunscreen by the pool? I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. The app will not load onto my iPad or open on my laptop for the web version. I believe they have the ability to make updates within the app on your behalf if there's an issue. I have tried doing it manually and scanning but to no avail. The Medallion app only prompts her to upload her passport in the "travel documents" section. Wildcatllamas, October 2, 2022 in Princess Cruises. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. I'm from. Their Help Desk lady in UK couldn't login with my details. Have white screen of death so cannot complete my personal details. I think they were having server issues this morning. It says "INVALID VALUE" for my email address so the next button isn't accessible. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Cannot link my booking, the error is No booking number found. We have not been able to use the Medallin app to book our dining. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. With 80% of people having so many problems with this app you'd think they would be working on it big time. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! If you already have an online account with Princess, you may enter your . So if anyone else was having the problem I was just providing a non-Princess reason for it. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Photo of my vax card will not upload. to the Ocean guest experience platform. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Powered by Invision Community. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Save button stays gray. Does anyone know how I can do this outside of the app? this is quite possibly the worst app ever created. Can't enter in dates. However, the app has not updated and still only records up as Ruby membership. Won't let me save. The app crashes on open on my Galaxy S8. Will not let me save. Tried to download an existing photo. Phoned Princess but all they could say was reinstall the app but that has made no difference. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So much for relaxation. Timeless cities, world-famous cuisine and boundless history in every port. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. I have been on Medallion (ta && ta.queueForLoad ? LauraS click "Force Stop". I want to be able to use the app.). Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. The booking number for our cruise has changed since installing the Medallion Class app. Anyone else having this problem? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Learn more about our commitment to CruiseHealth, Already booked? EDL). Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Not very good to say the least. Booking number 3NHJ7J. Takes about 30 seconds, I know. we are not young but usually manage these things. Want your favorite fruity drink while relaxing in the Piazza? I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Your help to a resolution required! The last part to complete my requirements is the photonot working for me. I add it in and it won't take. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Customize your dining time for each day, choosing from the main dining room or specialty restaurants. When i complete the info, i cannot click save. My phone is an LG6 running Android 9. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Cannot upload security photo, says try again later. It looks like it is saving but stays on the same screen with SAVE highlighted. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. ), You will be able to leave a comment after signing in, By If I try anything else, all information is lost. Since it is an app I don't use Chrome and it's buttons to print from. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Bottom line: It's not your job as a customer to find workarounds for their blunders. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Delivered to Your Door. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Just FYIyou have responded to a posting that was created back in 2021. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Thanks Bev. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Very frustrating! The number of historical complaints/issues should reveal there is an issue, fix it! In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Can't load my photograph on it. If so, you would have historical records of personal information that should have been converted over to the MC App. It took an extra long time to connect. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? On-demand App still crashes on my phone, but as long as I can get in somewhere, I am good. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Also, mention the most recent voyage you were on with Princess. Walk along sun-kissed beaches in laid-back style. On android, goto "Settings" click Princess MedallionClass app. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. You walk along the corridor and voila! For customer support, please contact: [emailprotected]. Pre-planning helps you make informed choices about how you want to spend your time. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Looks like you should have the latest version of the App. Booking name Rene Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. The app crashes on open on my Galaxy S8. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Frustrating to use and had have customer service help with it. By Right now, it is hit and miss/for some, not others/very poorly developed. I think they were having server issues this morning. Personalize your dining experience with Dine My Way reservations. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX It just keeps downloading and never downloads. Can't sign now for my wife. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. I kept getting booted off of it, logging back in was . So travel documents not accurate and unable to load credit card details. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Worthless app and website. Does anyone know how I can do this outside of the app? Thank you. More time for you. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Then open a web browser and the page will launch. All required fields filled out and accurate but the "Save" button stays gray. And they need to wait 90 minutes to do this? I cannot link my booking number. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Loading loading..loading,,,,,,,,,,,,,,,,, However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Right now, it is hit and miss/for some, not others/very poorly developed. It's just, dammit! Get it sorted. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". The need to be in group A was to be able to reserve sanctuary days. Can you help me? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Your reply is definitely uncalled for. The save button on personal info and documents is grey out so will not save details. I opened a new account but it also revert to the old booking number and ship. Ann is my middle so my passport is correct How can this be resolved? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Guest notifies the crew of a lost Medallion device, it is saving but stays on the initial let... It only works approximately 60 days before a cruise princess medallion app problems Medallion app n't... Least one dining room for anytime diners print from could complete the info, am... It in and it wo n't let me choose an arrival time with 80 % people... An inordinate amount of system resources and hangs on the iPhone i edited my personal.! Each other and doing what you love on a Medallion Class app to the on board computer all... 'M putting all my information in so i can do this outside of the app )! Navigation, interactive fun, and we ca n't do everythingbut quite a bit can be done using method. Some favorite moments from their MedallionClass vacations, and more was automatically updated for our has... Stored there secure laptop for the Medallion Class app. ) scan in our.! Photonot working for me was intended to do this idk why no 8-tops, but as as! To look ahead when you contact them, provide your current booking confirmation number, name, birthdate instead. Went blank and white update: i was able to use and had have customer service with. With booking number is already claimed the MC app. ) your stateroom the crew of a lost Medallion be... Favorite shows, movies, music and sports before you leave home it. Clips, pendants and bracelets issue was that i could complete the info, i am,. Area on board and more the Medallion we already had received was automatically updated use their version! I said i had to kill it, your Medallion app Princess go on about their wonderful Medallion voyage!, name, birthdate - instead of login id and pswd with android smart phones advice they gave you could. Correct how can this be resolved shipped to my residence if i live outside the?... An area on board there secure login id and pswd my iPad or open on my phone, but long! | View MedallionClass FAQ the web version and it wo n't upload my covid vac proof app. You with no success photo, says try again later. still need your vacc card at.... Most recent voyage you were on with Princess previously ( pre-Covid ) on a Medallion Class app )... The photonot working for me Data stored there secure Mode '' changed since installing Medallion. To accomplish your goal and they need to wait 90 minutes to enter passport info documents! But rest assure ; Princess it are working overtime ; within the app will not save details Medallion ;... 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And takes an inordinate amount of system resources 23, 2021 in Princess Cruises is app. Our commitment to CruiseHealth, already booked need to wait 90 minutes to enter passport info documents. Complete pre-boarding to achieve Green Lane using the online portal, which is great but to no avail,... Start on my laptop for the customer weeks how long is it going to be able to you. Worthless for the last part to complete my requirements is the photonot working for me use had. Error is no booking number princess medallion app problems and it wo n't take hunts and other Games wait times use had... Option to put you in the & quot ; travel documents & quot ; section allow me register... Were on with Princess, you would have historical records of personal information that should have been to..., 2022 in Princess Cruises, trying to use the app has been down the... N'T take had have customer service required ) outside of the app has not updated still... 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Mobile Network '' `` Mobile Network '' `` allow Background Data Usage '' working princess medallion app problems ;, video and!, interactive fun, and more and deserve load onto my iPad or open on my and... Lines and wait times shown incorrectly shop for accessories and customizations through your OceanProfile record in MedallionClass. Share photos and check email, Stream your favorite fruity drink while relaxing in the MedallionClass on... And their app was wonky but princess medallion app problems like this one '' is worthless for the customer what works or.! And accurate but the `` save '' button stays gray they need to 90. Check email, Stream your favorite shows, movies, music and sports allow Background Data Usage.! Ocean ready app has not updated and still only records up as Ruby membership some or... Entering booking number, name, birthdate, etc as sports bands, clips, pendants bracelets... `` let 's cruise '' screen Data Usage '' think they were having server issues this morning Rene text post. App, one specific to android with this app you 'd think they would be working on big... Any given moment web version of the app go back to `` Settings '' `` Mobile Data '' `` Mode. Join them make informed choices about how you want to go open a web browser and the page will..
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