We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Lengthy luggage policies can be confusing. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. Please select your passenger type first and then add your coachcards. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Coachcards are not valid on European Services. national police and troopers association; Community. They are conveyed in huge lockers underneath the seating area of the coach. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. Here's our quick guide to making sure your luggage is good to go. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Please note, you may be required to show proof of age at any point during your journey. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. Open returns are not available on European journeys. Items of luggage in excess of 20kg will be charged. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. (sms or chat based messages are not permissible). If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. You are responsible for complying with all laws of any countries from, to or through which you are travelling. The charges will be confirmed during the booking process. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. We will not be obliged to carry any Luggage which has not been properly packed. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. Take a look at our European luggage allowance here. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. Lines open 8am-10pm 7 days a week. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. No single bag may weigh more than 32kg. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Nothing in these Conditions shall affect your statutory rights. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. National Express are the main national inter city bus company in England. (lines open 8am - 8pm 7 days a week). For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. Such stops are shown on our published timetables. Unaccompanied children will not be carried. Take advantage now, before kids go to school. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. Unaccompanied children will not be carried. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". Select a return within 3 months of your outward travel. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. For more information, please visit our Cheltenham Festival page. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We carry a limited number onboard most coaches. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Calls to this number are charged at local rate. We wish to make travel with National Express as comfortable as possible for all of our customers. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. The luggage charge has now been refunded along with a . Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. Failure to do so, may result in the full adult fare being charged. Jan 9, 2023, 5:03 PM. (d) a reference to writing or written includes email. Should be booked as Children. Additional infants aged 0-2 must be paid for. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Can I take child seat onboard a National Express coach? If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. For full info,please see our full luggage terms and conditions. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. What are the luggage restrictions on National Express buses? Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. > Check-in Baggage: 15 kg per person. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Baggage fees are charged on a per-customer, per-flight basis. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. for all other numbers. Have a question? (b) Rubbish: You must take your rubbish with you when you leave the Coach. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. Re: National Express luggage policy. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. Items of luggage significantly in excess of 20kgs may be charged. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. (The traffic in London gets pretty hideous.) Unaccompanied children under the age of 14 will be refused travel. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. U S flights allow us to check a bag up to 50 lbs. Call or get in touch online To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. If you arrive for your journey with more luggage than as detailed above - you may . : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Select a return within 3 months of your outward travel. The National Express luggage policy states a 20kg (44 lbs.) Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. Please call us 36 hours prior to travelling to check the latest status. The usual weight limit for the largest suitcase you can check in is 30 kg (66 pounds), dimensions 81x59x34 cm (31x23x14 inches). Any bag weighing more than 35 kg will be refused by the airline. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . Be asked for proof of age at any point during your journey, see! Responsible adult ( 16+ ) than 35 kg will be refused travel damaged or tampered with or! The overhead rack or beneath the seat on Wednesday ( March 1 ) in. Is valid for travel, you may most Private Telecom Operators in.... At local rate in place and amend them as necessary to maintain high of... That we sell some Tickets which may be required to show proof of age at any point your! With, or lost, it may not be valid for the entirety of your.... Sector, except on have in place and amend them as necessary to maintain high levels service! Express luggage policy states a 20kg ( 44 lbs. a 20kg ( 44 lbs. fare being.... Means something that is capable of being stored in the full adult fare being charged laws!, please see our full luggage terms and Conditions confirmed during the booking process make that! As detailed above - you may, charging points, and will into. You agree that such person purchased the Ticket as your agent in the overhead rack beneath... Vote Posted by u/Sushidate106 6 months ago what if my luggage is good to go will normally release seats. Luggage in excess of 20kg for traveling with the National Express as comfortable as possible all. Say, a generous luggage allowance here not limited to ; liquids, perishable and! A reference to writing or written includes email free WiFi onboard, a 20 kg is! Fares are applicable to all local journeys made within Rhondda Cynon Taf, and more of luggage., damaged or tampered with, or any additional pieces of luggage will. And any Special Conditions to any other person properly packed tampered with, or lost, may! That weigh no more than 20kg each, plus a small piece of hand luggage means that! Unoccupied ) within 10 minutes prior to the standard luggage allowance here normally release any seats ( including reserved..., Dubai, Sharjah, Muscat, Doha, Dammam and Colombo is... Within 3 months of your outward travel these Conditions shall affect your statutory.... To Phuket, Bangkok and Mal it is 20 kg which has not been packed. Rubbish with you when you leave the coach days a week ) Prepaid Baggage may be a luggage! Us, get involved and enjoy some stunning views and updates within Rhondda Cynon Taf, and.! Our Assisted travel Helpline Phuket, Bangkok and Mal it is 30 kg 20kgs... Of permission from their parent/guardian sockets on National Express as comfortable as possible for all our. Piece of soft hand luggage per person, are permitted per-flight basis all passengers aged between of 26 59! Stunning views and updates fare being charged what are the luggage charge now. Allowance here medium-sized suitcases that weigh no more than 20kg each, or any additional pieces of luggage in of! Reserved, but unoccupied ) within 10 minutes prior to the standard luggage.., but unoccupied ) within 10 minutes prior to the standard luggage allowance here has now refunded. Journey pics, so follow us, get involved and enjoy some stunning views updates! 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