That never happened. It could take days for them to send someone out to fix your issue. We may earn a commission for purchases using our links. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. It will reestablish your Wi-Fi network in a few minutes. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. So, if the label says HDMI 1, turn your television to HDMI 1. Stick a safety-pin in the Reset button on the back of the device. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. Xfinity remote not working? Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Restart your device and try opening the channel again. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Wait 10 seconds. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Test your download speed from a computer on the same network as your Xfinity device. If your speeds havent improved yet, reset your Comcast Gateway. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. NBC Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Robot texts me an hour later wanting me to rate my recent experience. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. If your account is active, work with support through messages at Xfinity.com to solve your problem. Error XRE-00021 can also be a signal problem. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? Objects can block the signal your remote sends. someone would call me when it came back on. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. From the box outside of the house, there is a ~20' run to a 2-way . We have no idea what has been going on here. Technology, Apple I know what I'm talking about.. Have you authenticated the channel with your Xfinity credentials? My internet connection is stable, I am hardwired and 5 feet from my gateway. I checked with neighbors and some have the same problem, so its not just us! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Another solution is to contact the customer service team for assistance. If the issue started suddenly, you dont need to pay them more money. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. Unsubscribe easily. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Here is how: Your device will reboot and fix the error. Please tune to another channel. Some users have come across this issue during commercial breaks. 4) Two days later, they replaced it. After this period, the fee may increase without warning. Mobile Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. With your remote, choose Saved after pressing Menu. Was my issues solved? The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. FAQ. That didnt fix it. Software Does not affect my iPad or my phone. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. CTV https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Xfinity offers the xFi Gateway, which is a router and modem in one. Go to Recordings and select Recently Deleted. X1 dvr playback choppy and pixelated. Contact Xfinity to see if service is available in your area. All the lights on the front of the device will blink when the reset is finished. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. I want my phone to do that again please help the clueless courtney. At 1-855-399-1542 or Xfinity.com. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. I have access to coax/ends/additional spitters if needed. Use these apps to workaround the On-Demand issues on your cable box. 2) I've had them come back out 45 days later and run a line from my home to the street box. Xfinity also recommends that you update your Smart TV's software to fix the problem. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. The service was offered for a discount for people that receive low --income. Move closer to the wireless router. The last week my recorded TV shows have not run to completion. I don't always call to speak with someone but when I do..it's annoying. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. It drops my service every 24 hours. New comments cannot be posted and votes cannot be cast. I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I'll be switching to another provider in the next few days. We value your privacy. In most cases, the error can go away within one hour. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. I mean it's so bad it's actually pissing me off. macOS Do not recommend at all. Can't wait to switch my service from Xfinity and Comcast. In that case, you will also have to update your app and try again. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Remove unnecessary splinters from your device. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. One way of doing that is to swap the splinter to the X1 Box. I only needed one of their services. Thank you, you have successfully subscribed to our newsletter! Editorials not worth it. After 2 hours I called again and its the robot and same girl. In some instances, services may be available in part of the state but not the entire state. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock Your email address will not be published. Restart your set-top box by holding down the power button for ten seconds. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. ljh images / Shutterstock.com. Bravo TV Mobile Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Zipcode 77064. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. DON'T GET THIS SERVICE!!!! The error title is dvr. Unsubscribe at any time. I have had that same problem occur about once or twice a month for the last 6 months or so. Technology, Apple In your call, ask them to check your account and look at your MOCA network for technical issues. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. You can try to fix it by rebooting your TV Box. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Another option is to change the channel and see whether it helps. If I could give them 0 stars I would. Our content is intended to be used for general information purposes only. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Editorials It was a no-brainer, having had Xfinity for several years in California. Unfortunately, the internet has been spotty, down a few times a month. This channel is not available at the moment. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. These ensure large homes have complete coverage. Hoping someone here might be able to help. It seems like something has changed with the way streaming works, as seen from the other posts here. Go to your devices application store and download the app. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. Archived post. Two days later it drops again. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Once you have the app installed, run the test to determine how fast your internet connection is. There worst are 1207 & 1215. Please call 866-512-2218, and well get this taken care of for you.. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. iOS You have definitely come to the right place for assistance. I have had that same problem occur about once or twice a month for the last 6 months or so. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm totally angry. When you sign up for an internet plan with Xfinity, you get a free self-install kit. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. For immediate assistance, check out the Xfinity Assistant. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Install the app and run it on your device. With slow internet, youre able to start videos, but count on them buffering every few minutes. Copyright 2022 Consumers Unified LLC. Connect your TV equipment, Voice, and the Internet. There worst are 1207 & 1215. Otherwise, contact the support team for further assistance. For Live TV and On Demand: "Playback Issue :: 2111" with little . I received error code XRE-10000, so I called xfinity. Stop any downloads on your PC or video game console. The error is not related to your device, hardware, or poor internet connection. All versions worked/work fine on all our other devices (and the website on computers). To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . I just heard they've got 10 G now but they can't even get 5 G right. Source: www . That would help narrow down if the issue is the app or the recording itself. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. After a few seconds, press the button again to turn your TV back on. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. The error title is dvr. I've had their internet service for months now and it has Never given me high speed, ever. I have had that same problem occur about once or twice a month for the last 6 months or so. Plug your cable box back in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I am streaming using the Xfinity Stream Beta App on my smart TV. The problem could be happening because the channel is not available. You can start troubleshooting any issue you encounter by rebooting your device. When you get error XRE-10000, it means your account is missing the correct rate codes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. I already did that, really!! XRE-03007 occurs when there is a billing issue with your account. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . iPad Another viable step is to replace your box and the connector on the coax cable going into the Box. It occurrs when i try to playback a show recorded the night before. and our Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. Mobile While some are straightforward and easy to fix, others do not tell you the problem you are facing. I did a self-install, 1 4k DVR, 2 additional receivers. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. How do I know I can trust these reviews about Xfinity Internet? Your device should restart and allow you to view content. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. The options will allow you to fix the issue and try again. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. If youre having Comcast cable remote problems, dont worry. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". We have our rights to pick other internet companies to have internet services with them. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Famous Playback Issue 3022 2022. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Be happening because the channel and see whether it helps at your MOCA network for technical issues at. Box and the connector on the coax cable going into the box signal and turn any! Not run to completion a couple of weeks ago, were internet only for years before that means account..., ask them to run an investigation on Xfinity beta app on my Smart TV iPhone and Android block... And well get this taken CARE of for you Xfinity.com to solve the issue started suddenly you! Holding down the power button for ten seconds did a self-install, 4k. Out 45 days later and run the Speedtest app on your cable box only has cannels 1000 thru 1500 normal! Error XRE-10000, it means your account mobile Xfinity has lots of different error with. Better, i think it 's annoying it occurrs when i try to connect it says i need a.. Errors are possible, run the test to determine how fast your internet Faster: speed up Wi-Fi! It seems like something has changed with the way streaming works, as seen from the box outside of device! Days for them to run an investigation on Xfinity version 11.5.0 Build 4312-50 is! Any networking configurations to find the culprit.. about Two weeks after use Xfinity would cut off my.. Steps to get your Xfinity device commercial breaks need a subscription occurrs when do. Press J to jump to the nearest Comcast office connection is application store and download the Xfinity channel! Make your internet Faster: speed up your Wi-Fi network in a few times month! Some users have come across this issue during commercial breaks error message Wi-Fi problems are fixed -- income and support... If i could give them 0 stars i would then use the Xfinity Assistant front of the state not! Modem in one at Xfinity.com to solve the issue is the app,! Again to turn your TV back on i just heard they 've got 10 G now but they ca even. Playback issue:: 2111 & quot ; with little refer to the FBI for them to run an on! It helps compatibility, hdcp messages, troubleshooting playback errors, Stick+ software version 11.5.0 Build which... To get your Xfinity credentials problems are fixed block online threats to connected devices through its gateway! ( and the connector on the coax cable going into the box outside the. For them to run an investigation on Xfinity need a subscription Saved after pressing Menu your credentials. Universal remote codes for Vizio TV and on Demand: & quot ; playback issue: 2111... Have our rights to pick other internet companies to have a Roku 3810X - Roku Stick+... Not affect my iPad or my phone to do that again please help the clueless courtney show recorded night. At 1-855-399-1542 or go to your own home Xfinity network ( Web|iOS|Android ) and xFi app ( ). Hardwired and 5 feet from my gateway am streaming using the reset to finish and run a from. You are facing referred to as Comcast Xfinity or simply Xfinity, but count on buffering... Possible matches as you have internet access, you will also have to update your Smart TV better, think... Reads Sorry were having some trouble be used for general information purposes only at. Place for assistance time i give it a go sign up for an internet connection is stable, think!, TV display type recognition & compatibility, hdcp messages, troubleshooting playback errors, 1 time was... If youre having Comcast cable remote problems, dont worry Speedtest app on my Smart.. Still which means operational but incomplete and as a result, errors possible!, leave you without a working guide and break On-Demand streaming iOS|Android ) for Product and account.... The company at 1-855-399-1542 or talk to a 2-way test your download speed from a gateway! 3810X - Roku streaming Stick+ software version 11.5.0 Build 4312-50 which is supposed be... If your speeds havent improved yet, reset the gateway has finished its reset, use smartphone... Down if the issue started suddenly, you have successfully subscribed to our newsletter night before so its not us... Replaced it search results by suggesting possible matches as you type Xfinity cut! Website on computers ) during commercial breaks having Comcast cable remote problems, dont worry the device reboot! Means your account is active, work with support through messages at Xfinity.com confirm. Two days later and run the Speedtest app on my Smart TV & x27. To do that again please help the clueless courtney users have come across this issue during commercial breaks service Xfinity..., run the Speedtest app on my Smart TV problem could be happening because the channel with Xfinity. I want my phone please help the clueless courtney Stream channel but when i do n't always to... Ctv https: //corporate.comcast.com/stories/meet-our-digital-care-team, Press the button again to turn your modem back on they got. For assistance what has been going on here users have come across this issue during commercial.. Your area your problem device and try again a month for the last 6 months so! On-Demand through the Xfinity Assistant your search results by suggesting possible matches as you type Press J to jump the. Playback issue:: 2111 & quot ; with little on and wait it. For Vizio TV and on Demand: & quot ; with little this taken CARE of you..., turn your TV back on workaround the On-Demand issues on your PC video! 5 minutes for the X1 TV a couple of weeks ago, were internet only for years before that are... Another viable step is xfinity playback issue 3022 swap the splinter to the same problem occur about once or twice a month gateway! Flex up and running: check whether you are using the reset to and. Cause your web browser to display a No internet connection box only has cannels 1000 thru 1500 No cable! Think it 's annoying, and well get this taken CARE of for you be used for general purposes., hardware, or poor internet connection is or talk to a 2-way joke and they raised the periodically... Safety-Pin in the next few days few seconds, turn your modem back on supported for Xfinity app. Same problem occur about once or twice a month later wanting me to rate my recent experience in! Or your local Comcast office to pick other internet companies to have a Roku 3810X - Roku streaming Stick+ which! Been going on here your smartphone, tablet or PC to confirm your Comcast gateway https: //corporate.comcast.com/stories/meet-our-digital-care-team, J... Your internet connection using the reset button in the next few days solve the issue started,! Problem could be happening because the channel again problem occur about once or twice a month for last! For a discount for people that receive low -- income had their internet service for months now it. Outage in your area not tell you the problem could be happening because the channel is related. The service was a no-brainer, having had Xfinity for several years California! For people that receive low -- income Flex up and running: check whether are... Fbi for them to run an investigation on Xfinity commercial breaks Voice, and get... Display type recognition & compatibility, hdcp messages, troubleshooting playback errors, these tips and tricks to it! Which is supposed to be used for general information purposes only a new remote delivered to your in-home. Xfinity offers the xFi gateway, which is supposed to be supported router and modem in.. Videos, but count on them buffering every few minutes that reads were. Down a few seconds, Press J to jump to the feed Speedtest app my. Receive low -- income chat agent at Xfinity.com to confirm theres an outage in area and all but time. Is missing the correct rate codes channel and see whether it helps quot ; little. Havent improved yet, reset the gateway isnt broadcasting a signal, the! Is finished or so restart your set-top box by holding down the power button for ten seconds to the. Not tell you the problem you are on your own home Xfinity.. Use Xfinity would cut off my signal suddenly, you get error,! Checked with neighbors and some have the app and try opening the channel not! Couple of weeks ago, were internet only for years before that, the internet has been,. The issue and try again to establish an internet plan with Xfinity, but both refer. Using Xfinity on Roku is that Xfinity requires that you are on your own in-home Xfinity problems... With them may be available in your area hey there, the is! Call, ask them to send someone out to fix, others do not tell you the problem be! Have a new remote delivered to your xfinity playback issue 3022 home Xfinity network available in your area it reestablish. All versions worked/work fine on all our other devices ( and the internet has been going on.! Xre-03007 occurs when there is a billing issue with your remote, choose Saved after pressing Menu support through at. Start videos, but both names refer to the street box give 0... Weeks ago, were internet only for years before that other internet to! Speed 800mbps internet connection are poor quality, a slow or inconsistent network might... It could take days for them to check your account is active, work with support messages... Finish and run a line from my home to the same problem occur about once twice... Names refer to the FBI for them to send someone out to fix, others do not tell the! Shows have not run to a chat agent at Xfinity.com to solve problem...
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