The plan was submitted last month and the airline will now start on a course of financial restructuring. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. A representative from the airline may guide you on how to get a return on the site or in another way. If youve forgotten your password, simply enter your email address Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. We ( Airfleetrating.com ) are an online travel agency based in the USA. The flights were paid for on a credit card and we were due to depart in August. The carrier may reverse a ticket owing to technical difficulties in the operating system. Furthermore, choose your plane ticket and hit the Cancel tab.4. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. 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I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. On flights departing from Europe, you may also have a right to compensation (more on this below). expand_more. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. It has been designed with a variety of travel factors in mind. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. It was booked through Jetabroad, they don't seem to have any care or influence. You can now search for the return form on the site. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? After that, you should be requested to provide some of information about a reservation. Already have an Executive Traveller account? . While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. When a flight has been canceled by the air carrier, a flyer will be given compensation. In January the airline was carrying just 2,092 passengers per day. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. These cookies will be stored in your browser only with your consent. Talking point: have you given up on airport WiFi? Visit www.thaiairways.com for more information. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. expand_more. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Later, you can request a full return throughout this time period as well. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Thai Airways finally given bankruptcy protection in Sept. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. 3. Why do foreign men like Thai women? Our flight deals will help you go on a vacation without bothering about the budget. For contact information to your local THAI office, please press here. Due to Covid TA cancelled these flights in July. 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We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Thailand threw a tourism party. Copyright 2023 Thai Airways International Public Company Limited (THAI). Passengers may have entire control over whether or not they may want to travel with the carrier. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Redeem your THAI Travel Voucher. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Even when the airline reverses the bookings, this policy can be quite helpful. It can be your reference code, ticket number, full name, and other details. Thai Airways refunds possible, reorganisation approved. A flier can request cancellation through the airlines social media profiles. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? I'm still waiting. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. And it should have passed the funds or a refund along to you without delay. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. The airline which carries out the irregular flight is responsible for granting you these rights. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. expand_more. Select the Cancel option to make the process ahead. By accessing the main site, a tourist can obtain a refund from Thai Airways. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. Whether this also applies to simple refunds is debatable. Therefore, it is conceivable that you do not continue your journey. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. It's completely free and we'll never pass your information on to It's more the lack of communication . Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. The case has highlighted the lack of financial protection for those using online agents to book flights only. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. THAI operating direct services between New Zealand and Thailand As I've noted before . They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . 1 was here. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). 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